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GEMS - Gleason TeleServices (Remote Diagnostics)
Basic Features
- View system and application errors displayed on the machine screen
- Retrieve software version information, machine configuration data and customer summary data
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Compare and update software on the machine computer
- View the status of machine I/O and ladder logic
- Establish live chat and desktop sharing
- Administer/Configure operating system properties and drivers
- Collaborate with other support experts
Security Features
- No special firewall configuration is required either by the customer or
Gleason just internet access via a web browser
- Customer can view all actions Gleason support agent has taken – log reports
- Customer must request (initiate) support in order for Gleason support
to connect to customer’s computer - customer has control of what a support agent can access
- Encrypted data transmission
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